To assure that our Stylist , Spa and Yogi team can be as efficient as possible with their schedules, these are our company policies.
If you decide to cancel your appointments there will be no refunds issued for deposits made. Once the services are paid in full (7 days before services scheduled) there will be no refunds for full amount paid. In the extremely rare occasion that the company has to cancel appointments made, we will issue a full refund and refer you to a stylist/provider that is available on your date .
CHANGES TO APPOINTMENTS
If you want to change the services booked, all changes need to be made 30 days before the appointment date.
EARLY BIRD AND NIGHT OWL FEES
We are happy to accommodate all of our guests at all hours of the day/night. However, because of the out-of-normal business hours we do have a $50 fee for any services between the hours of 9pm and 7am.
Our stylists, spa service providers and yogis have all signed a contract with our company stating that they will provide the following:
- Professionalism- They will arrive at the scheduled time, be courteous and kind, provide five star services with a smile and make sure you are 100% satisfied with your services before they leave.
- Reliability- The service providers are trained to make sure they are able to arrive on time and show up with all the tools they need to give you the best service possible. Should you have any questions prior to your services, you will be equipped with the contact information of your service provider to have an open line of communication.
- Tact- The service providers will be dressed appropriately, present themselves in a professional manner and speak with integrity and class. They will not use foul language, speak negatively about other companies or guests, instead they will foster a positive and uplifting environment.
- Alcohol- Due to the nature of our work, our service providers are trained to politely decline any offers of alcohol during the process of your services.
- Photos- We ask our service providers to take ample photos of the services performed for our portfolio. If you don't wish to have your photos taken please advise your service provider in advance or state it in your e-mail communications with our booking department and we will make sure the service provider knows to not take any photos.